Numpties. They didn’t process my order, so no router and line activation. I phoned them back today and they told me the order had not gone through: then tried to sell me a more expensive package. They have given me the same offer – £9.99 a month for six months then £14.99 a month – and this time I got to threaten them with leaving. I said i would go with another isp, was put on hold, and then given the same deal as I had supposedly got last week. I am due to get an email confirmation of this. We’ll have to wait and see if they do deliver the router within three to five working days and get the broadband up and running. If they don’t I may actually have to go to another isp to get my broadband.