So nothing has turned up from AOL; no router, no email confirming the broadband. This was after a telephone conversation on the 23rd of September confirming I was signed up for eighteen months on £9.99 a month for the first six months then up to the normal price of £14.99 a month. I know the package is available in my area because I know someone who is on it and paying that.

Meanwhile I am now looking at other options. And as I wrote before it seems that in the UK there is actually very little choice in relation to broadband suppliers.