I had trouble (again) with the phone again and a BT engineer was out and fixed it. The fault was external to the house so he or she didn’t need access – although they did leave a card.

Since the fault has been fixed (again) and I once more have a dial tone on the phone the broadband seems to have boosted. I’m getting speeds of 4.8 mbps, 3.6 mbps, and today 5.2 mbps. No doubt it’s temporary and it will soon slip below 2mbs, which was the norm when I checked the speed semi regularly.